Privacy Policy

Apartments Dernaj, owned by Nataša Dernaj, Ulica Prezida XXXII/28, 23234 Vir, Croatia (hereinafter: Apartments Dernaj) is the data controller responsible for the processing of your personal data.

Scope of this Policy

This Privacy Policy applies to all personal data of users that we collect and process through our website and other communication channels.

Types of Data Collected

We collect personal data such as your name, email address, phone number, and any other information you voluntarily provide via:

Our website contact form
Direct email communication
Booking requests or inquiries

You voluntarily provide this data, which is processed based on your clear and unambiguous consent.

Without your consent or the required data, we may be unable to fulfill your request.

Purpose of Data Processing

Apartments Dernaj processes your personal data for the following purposes:

To manage your booking, registration, payment, changes, or cancellation
To respond to your inquiries, questions, or complaints
To send you relevant offers, promotions, or updates — but only with your explicit consent
To manage incidents reported during your stay
To ensure security through video surveillance in common areas. Video surveillance is limited to shared exterior or entrance areas for the safety of guests and staff and is carried out in accordance with applicable data protection laws. No cameras are installed inside apartments.
To conduct statistical and non-invasive market research for service improvement

Legal Basis for Processing

Processing of your personal data is based on:

"Article 6(1)(b) GDPR – processing necessary for the performance of a contract (e.g. booking and accommodation services)"
"Article 6(1)(a) GDPR – your consent (e.g. contact forms, marketing communication)"
"Article 6(1)(f) GDPR – legitimate interest (e.g. ensuring security and improving services)"

You may withdraw your consent at any time without consequences, and we will stop processing your data and safely delete it unless there is a legal obligation to retain it.

Data Security & Retention

Your data will be stored securely and will only be kept as long as necessary to fulfill the stated purposes or comply with legal obligations, in line with Croatian law and EU GDPR.

Data Sharing and International Transfers

We do not sell your personal data. Personal data may be shared with trusted service providers (e.g. hosting providers, email services, or analytics tools) strictly for the purpose of operating our website and services, and always in compliance with applicable data protection laws.

If we ever need to share data (e.g., for legal reasons or third-party services), you will be informed in accordance with the law.

If you book via third-party platforms such as Booking.com or Airbnb, their privacy policies and data handling procedures also apply in addition to this one.

No data will be transferred outside the European Economic Area (EEA) or to international organizations without your knowledge.

Your Rights

You have the right to:

Access your data
Data portability
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
File a complaint with the competent authority (AZOP in Croatia)

Contact Information

If you have any questions about your personal data or wish to exercise your rights, please contact us at: info@apartmentsdernaj.com

Last updated: March 2026